Privacy Policy

Protecting your personal information is our top priority

Mascon Fin Pvt Ltd ("LoanMascon", "we", "us", or "our") is a Non-Banking Financial Company (NBFC) registered with and regulated by the Reserve Bank of India (RBI).

We prioritize the responsible handling of personal information for individuals who access and use our digital lending platform. This Privacy Policy explains how personal data is gathered, processed, safeguarded, and shared when you interact with the LoanMascon mobile application.

Loan services provided through the LoanMascon application are offered exclusively by Mascon Fin Pvt Ltd. As a licensed NBFC, we are solely responsible for all loan-related activities, including user eligibility assessment, credit underwriting, loan approval, and fund disbursement, in accordance with applicable Indian financial regulations.

1. How We Use Personal Information

Personal data is processed strictly to operate and maintain our lending services. This enables us to:

Authenticate users and confirm eligibility
Assess and process loan applications
Facilitate fund disbursement and repayment management
Detect, investigate, and prevent fraud or unauthorized activity
Comply with statutory financial regulations and supervisory directions issued by relevant Indian authorities, including the central banking regulator
Maintain service reliability, functionality, and security

Facial images or selfie data are processed solely during the KYC procedure to confirm the applicant's identity, reduce impersonation risks, and meet regulatory verification standards. Such data is never used for advertising, behavioral profiling, or unrelated purposes.

2. Information You Provide

When you register or apply for services, you may voluntarily provide the following categories of data:

Personal Details

Full name, date of birth, and gender
Mobile phone number and email address

Identity Verification (KYC)

Government-issued identification such as Aadhaar, PAN, voter ID, or similar documents
Photographs or facial images used exclusively for identity confirmation

Financial and Employment Information

Income details and employment status
Bank account information
Credit history and repayment records

Contact Information

Residential address
References or emergency contacts, only if you choose to provide them

3. Technical and Usage Data Collected Automatically

To support secure and efficient operation of the app, certain technical information may be collected automatically, including:

Device type, operating system, and unique device identifiers
IP address and network-related information
App interaction data, diagnostic logs, and crash reports

These details help monitor system performance, detect risks, and improve service stability.

4. Data Sharing and Disclosure

We do not sell, rent, or trade personal information. Data may be disclosed only in the following situations:

To trusted service providers supporting operational functions such as cloud hosting, payment processing, and customer support
To credit bureaus or financial partners for creditworthiness assessment
To regulatory authorities, courts, or law enforcement agencies when disclosure is required by applicable law
To successor entities in the event of a merger, acquisition, or corporate restructuring, subject to strict confidentiality obligations

5. Data Retention Practices

Personal information is retained only for as long as necessary to fulfill operational needs and legal obligations.

Identity verification records, including facial images, are preserved for a minimum of five years following completion of KYC, in accordance with financial regulatory requirements.
KYC documentation is stored in line with applicable regulatory guidelines.
Financial and transaction records are maintained until audit and statutory compliance requirements are satisfied.
After the applicable retention period, data is securely deleted or permanently anonymized.

6. Security Safeguards

We implement industry-recognized security measures, including encryption, controlled access, and secure infrastructure, to protect personal data from unauthorized access, alteration, disclosure, or loss. While we strive to protect information, no digital system can guarantee absolute security. Users are encouraged to keep login credentials confidential and report suspicious activity immediately.

7. Children's Privacy

LoanMascon is intended for use only by individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that information belonging to a minor has been collected, it will be promptly removed from our records.

8. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. When updates occur, we will notify users through the application or other appropriate communication methods. Continued use of LoanMascon after such updates indicates acceptance of the revised Policy.